Current plan
The plan card shows the current plan, its status (Trial, Active, Canceling, or Expired), its price excluding applicable taxes, and the next renewal or end date. A scheduled plan change shows its start date; the current plan remains active until then. When a payment fails, the card asks you to update your payment details.- Choose a plan or Change plan opens the plan picker.
- Manage billing opens the Stripe billing portal for payment methods and subscription controls.
Change plan
Choose between brand plans, to monitor your own brand, and agency plans, to pitch prospects and monitor client brands. Then choose the plan, the billing period (monthly, or annual with 2 months free), and the currency. Prices exclude applicable taxes. If the new plan includes fewer workspaces than you use, choose the workspaces to keep active. The others are locked when the new plan starts, and their data is kept. Additional workspaces keep their workspaces active.Credits
The credit card shows the Credit balance, which includes unused credits plus any purchases or transfers, and the Plan allocation, which is added to your balance each billing period. A custom allocation is defined by your account agreement. Buy credits opens one-time credit packs that extend your plan’s capacity. Packs require an active paid subscription, and credits are added after payment. Credit consumption and transaction detail are documented on Usage.Additional workspaces
The Additional workspaces card shows your workspace capacity: workspaces included in the plan, additional workspaces, bonus workspaces, and the total in use, including any reserved for sub-teams.- Add workspaces at the displayed price per workspace and billing period. Workspaces added mid-period are prorated, and the prorated amount is charged right away.
- Remove workspaces by scheduling a reduction. You keep the additional workspaces until your next renewal. Select Keep workspaces to cancel a scheduled reduction.
Payment history and invoices
The payment history lists subscription payments and credit-pack purchases with their date, credits, and amount. Use the invoice actions on a row to view or download an available invoice. If an invoice link has expired, use the row action again to request a current link.Troubleshooting
When an expected control is missing, check:- that you are the Owner of the root team;
- the current subscription and payment status;
- whether the account is linked to a billing customer;
- whether the item is a plan payment or a one-time credit purchase.