Check the scope first
Before interpreting a percentage, confirm:- the expected prompts generated answers;
- the intended models, countries, and language were selected;
- topics, tags, and funnel stages are assigned correctly;
- direct competitors are classified as Direct rather than Indirect or ignored;
- the date range includes the run you want to review.
Read the Overview
Open Cockpit > Overview. The five cards summarize different parts of the selected dataset:- Mention Rate and Citation Rate use only answers with a SELF or DIRECT denominator;
- Share of Voice counts mention occurrences, not distinct answers;
- Avg. Sentiment summarizes scored mentions of your brand;
- Coverage works at the distinct-prompt level.
Inspect the evidence
Open Monitor > Response Analysis to read individual answers. Use the page filters to narrow the table to the prompts, models, or answers you want to check. Then use:- Monitor > Competitor Mentions to verify brand relationships;
- Monitor > Source Explorer to inspect cited domains and pages;
- Cockpit > GEO Matrix to compare a metric across providers and prompt groupings.

