Monitoring and data
What does one monitoring result represent?
What does one monitoring result represent?
It represents an answer captured for a specific prompt, model, configuration, and time. Provider output can vary between generations, so one answer is an observation rather than a universal result.
Can each prompt use a different frequency?
Can each prompt use a different frequency?
Yes. A prompt can inherit the workspace default or use Daily, Weekly, Monthly, or No monitoring. You can also pause or resume individual prompts from Workspace > Prompts.
What is a prompt boost?
What is a prompt boost?
A boost generates multiple answers for the selected prompt, model, and run. You can set 2 to 20 answers. Boosts increase credit use, and the workspace limits how many prompts can be boosted at once.
Does Qwairy crawl my website?
Does Qwairy crawl my website?
The answer-monitoring pipeline does not require a crawler or tracking tag on your site. Other workflows may fetch public pages you submit, including onboarding analysis, Site Diagnostics, and source analysis.
Metrics
Why are Mention Rate and Coverage different?
Why are Mention Rate and Coverage different?
They use different units and denominators. Mention Rate is answer-level and considers answers with a SELF or DIRECT brand mention. Dashboard Coverage is prompt-level and considers all distinct answered prompts in scope. See Core Concepts.
Why does the REST Coverage value differ from the dashboard?
Why does the REST Coverage value differ from the dashboard?
The REST performance endpoint calculates answers with a SELF mention divided by all answers. The dashboard card calculates distinct answered prompts with a SELF mention divided by all distinct answered prompts. Use the definition for the surface you are reporting.
Why did a metric change after I reclassified a competitor?
Why did a metric change after I reclassified a competitor?
Mention Rate, Citation Rate, and Share of Voice use SELF and DIRECT relationships. Reclassifying a detected brand changes which records enter those calculations for the selected scope.
Topics and prompts
What happens when I delete a topic?
What happens when I delete a topic?
Qwairy keeps the prompts and unassigns them from the deleted topic. It also removes the topic from saved taxonomy references and cleans related topic projections. Assign another topic if you need those prompts in topic-level views.
Credits and access
What consumes credits?
What consumes credits?
Answer generation, Perception analysis, completed Site Diagnostics page audits, Content Studio article or brief creation and duplication, and Pitch Audit answer generation consume credits. Creating or importing prompt definitions is free. If automatic answers run afterward, each prompt costs the sum of the configured and available model costs; any boost increases that answer-generation cost. See Providers & Credits.
How is a monitoring run calculated?
How is a monitoring run calculated?
Multiply the number of prompts by the sum of the selected model costs, then include every additional answer requested by a boost. The interface shows an estimate before you save the configuration.
How can I buy more credits?
How can I buy more credits?
Owners of paid parent teams can buy credit packs under Team Management > Billing. Free teams must upgrade first. Sub-teams receive credits allocated by their parent organization.
Does Fact Check consume credits?
Does Fact Check consume credits?
No. Fact Check is a private-beta workflow and does not debit customer credits.
Troubleshooting
Why is a page empty?
Why is a page empty?
Check the current brand, date range, saved list, and filters. Confirm that answers exist for the selected prompts and providers. Some insight pages appear only when the corresponding answer metadata was detected.
Where do I correct a detected competitor or source?
Where do I correct a detected competitor or source?
Use Monitor > Competitor Mentions to change a brand relationship. Use Monitor > Source Explorer to inspect source ownership and type.