Verify Your DNS
If verification doesn’t pass right away, your DNS record may still be propagating. Wait a little and try again — propagation can take up to 48 hours.
Activation
Once your CNAME record is in place, Qwairy provisions your domain automatically and a secure HTTPS certificate is issued for it. Verification confirms everything is live, and your team can then sign in to Qwairy at your domain.Provisioning and the certificate are automatic - there is nothing else to configure on your side. If verification does not pass right away, your DNS may still be propagating; wait a little and try again.
Signing In on Your Domain
A few things to keep in mind once your domain is live:- Workspace membership is required — every user who signs in on your domain must be a member of your workspace.
- Independent sessions — sessions on your domain are separate from sessions on www.qwairy.co. Signing in on one does not sign you in on the other.
FAQ
Verification keeps failing — what should I check?
Verification keeps failing — what should I check?
Confirm the CNAME record’s Name matches the subdomain you added in Qwairy, and its Value matches the target shown in your White Label settings exactly. DNS changes can take up to 48 hours to propagate, so it’s worth trying again after a short wait.
Can I use a root domain like yourcompany.com?
Can I use a root domain like yourcompany.com?
No. Apex (root) domains are not supported. Use a subdomain such as
analytics.yourcompany.com.Do my users need a Qwairy account on my domain?
Do my users need a Qwairy account on my domain?
Yes. Every user who signs in on your domain must be a member of your workspace. You can invite them from Team Settings.
Why am I signed out when I switch between my domain and www.qwairy.co?
Why am I signed out when I switch between my domain and www.qwairy.co?
Sessions on your custom domain are independent from sessions on www.qwairy.co. Signing in on one surface does not carry over to the other — this is expected.